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Chapter 13: Troubleshooting and Technical Support
XPress DR+ User Guide 102
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: [email protected]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem)
- XPress DR+ 1
- User Guide 1
- Copyright & Trademark 2
- Contacts 2
- Disclaimer & Revisions 2
- Contents 3
- Figures 8
- Chapter 1: Using This Guide 10
- Additional Documentation 11
- Chapter 2: Introduction 12
- Addresses and Port Numbers 16
- Configuration Methods 17
- What's in the Box? 18
- XPress DR+ Front Panel 19
- Serial Interface 20
- Serial Connector Pinouts 21
- Ethernet Interface 23
- Power Requirements 24
- Reset Switch 24
- Power/Diagnostic LED 25
- Dimensions 26
- Wall Mount Bracket 27
- Product Information Label 27
- Chapter 4: XPress DR+W 28
- Ad Hoc Network 29
- Front Panel Description 31
- Hardware Address 32
- IP Address 32
- WLAN Settings 33
- Set Gateway IP Address 34
- Change DHCP Device Name: 35
- Topology 36
- Network Name (SSID) 36
- Adhoc Network Channel 36
- WPA2/802.11i 39
- Fixed or Automatic Data Rate 39
- Next Steps 40
- Installing DeviceInstaller 41
- Assigning an IP Address 41
- XPress DR+ User Guide 43 43
- Setting Description 43
- XPress DR+ User Guide 44 44
- Network Configuration 46
- Server Configuration 48
- Advanced 49
- Host List Configuration 50
- Channel Configuration 51
- Channel 1 52
- Port Settings 52
- Pack Control 53
- Connection Settings - TCP 54
- Connect Protocol 55
- Endpoint Configuration 55
- Connection Settings - UDP 56
- Datagram Mode 57
- XPress DR+ User Guide 59 59
- XPress DR+ User Guide 60 60
- Wireless Network Security 61
- WEP Options 61
- WPA Options 61
- Applying Settings 62
- Applying Factory Defaults 62
- Port (Setup Mode) 63
- Serial Port Connection 64
- Exiting Setup Mode 65
- DHCP Name 68
- Baudrate 69
- I/F (Interface) Mode 70
- Port Number 71
- Connect Mode 72
- 0 0 1 1 1 1 73
- 0 0 1 1 1 0 73
- XPress DR+ User Guide 74 74
- Auto Increment Source Port 78
- Remote IP Address 78
- Remote Port 79
- DisConnMode 79
- Packing Interval 81
- Trailing Characters 81
- Send Characters 81
- Telnet Terminal Type 82
- Channel (Port) Password 82
- Transmission Data Rate 86
- Enable Power Management 87
- Expert Settings (Option 5) 88
- Security Settings (Option 6) 89
- Disable SNMP 90
- SNMP Community Name 90
- Disable Telnet Setup 90
- Disable Port 77FE (Hex) 90
- Default Settings (Option 7) 91
- Expert Settings 92
- Security Settings 92
- Obtaining Firmware 93
- Reloading Firmware 93
- DeviceInstaller 94
- Chapter 12: Monitor Mode 96
- XPress DR+ User Guide 98 98
- Response Meaning 98
- Support 99
- XPress DR+ User Guide 100 100
- XPress DR+ User Guide 101 101
- Technical Support 102
- Category Description 103
- XPress DR+ User Guide 105 105
- AutoIP 106
- ARP and Telnet 107
- Conversion Table 108
- Scientific Calculator 108
- Declaration of Conformity 110
- Supplementary Information 111
- Manufacturer’s Contact 111
- Appendix F: Warranty 115
- XPress DR+ User Guide 116 116
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